Outstanding Customer ServiceMay 4th, 2015
When I checked my 2014 Ram 3500 into the Service Dept, my advisor for the day was Jim. We discussed my requirements and the warranty repair that had been delayed previously due to part availability. In addition to the DEF sensor replacement, I scheduled an oil service and then added on the peace of mind inspection which I rely on to identify other potential warranty issues.
At the end of the day, I picked up my vehicle, freshly washed and ready to go. The next morning, my engine light came on which then disabled my remote start. Realizing that a sensor or module had been changed the day before, I knew that this was likely a computer glitch. I called Jim and advised him of the new problem. He scheduled a return visit for my vehicle and without needing me to request, he offered a courtesy vehicle to me as I live in Langley but work in Richmond. The engine light issue resolved itself a day or so later and remained that way so I cancelled the return service visit.
I would like to recognize that Jim provided an outstanding level of customer service. As I too am in the service industry I am well aware of the difficulties faced at times and it was clear that Jim had managed the situation in such a way that would alleviate any customer concerns. I’m a dedicated Langley Chrysler customer, you will see my truck for all future reasons.