Excellent Overall 5 Stars!Apr 4th, 2014
Our quest to purchase a vehicle commenced on the early morning of July 12th 2013. We arrived at the Langley Chrysler dealership in style! And by style I mean we were blessed with the attendance of my father and mother in law! Exiting the vehicle my foot hit the pavement and the immediate cogitation of the stereotypical sales person along with their standard pitch entered my mind. I’m happy to report that my judgement proved me wrong. We were greeted with warm smiles, from every staff in our vicinity. Our sales person Tom Christenson approached us with an esteemed level of professionalism. Let’s be honest, the majority of us have had experiences where we were made to feel like dangling bait in a shark tank right? I’m ecstatic to report, that Tom was kind, courteous and most importantly, genuine to our needs and concerns.
My wife and I were immediately interested in the 2013 Chrysler 300 AWD. The dealership allowed my wife and I, to drive the vehicle home situated in Harrison Hot Springs. The following day we realized it wasn’t a vehicle that met our requirements. The car wasn’t the issue, I was! Being nearly 6’3 and much larger than an average man, we opted to look at trucks. Tom matched us with the perfect vehicle by once again listening to us, and by being attentive to our needs (I can’t stress the importance of this enough!). Tom was so kind and friendly; it is easy to see that he will strive to any extent to please his customer. What a great attitude demonstrated by a great salesperson.
To make a long story short, I ended up purchasing the Ram 1500 Laramie Longhorn. I’ve always known this vehicle to be my wife’s dream truck. The selection of vehicles that Langley Chrysler offers is outstanding. I don’t mean to sound like a cheesy commercial but there’s a vehicle at Langley Chrysler for everyone’s needs PERIOD! On to the purchase process, that was a phenomenal experience.
Jennifer Wernitz in Financial Services was an absolute delight to deal with. Jennifer made us feel at home. By use of her genuine and beautiful smile, it’s easy to see that she lives by Langley Chrysler’s mission statement. She “strives to ensure that she delivers an exceptional customer and employee experience.” Her willingness to please customers should be commended!
Marlo Williams Sales Assistant was enjoyable to deal with. She co-ordinated the use of a courtesy car for us to use over the weekend as the truck was being detailed. Marlo offered us with a very high level of service and went as far as making sure our courtesy vehicle was properly filled for our trip home to Harrison.
Rita Knudsen Client Care Representative wrapped up by congratulating us on the purchase of our vehicle. Rita went beyond the call of duty to follow up with our experience as well. She too, made us feel like we were part of the Langley Chrysler family. It is the small touches that make the experience priceless! To have a CCR individual take the time out of her busy schedule was very much appreciated.
Our experience with Langley Chrysler didn’t end once the vehicle was purchased. There are many dealerships that care only for money and leave you dissatisfied. The customer service and dedication that you all demonstrated left us dumbfounded! Thank you once again for the wonderful memories.
Langley Chrysler doesn’t offer good service, they offer EXCELLENT service. The owner/owners are blessed to have such a wonderful team!
I’m happy to report; I often catch my wife glancing at the truck in the driveway. The Langley Chrysler team made her dreams come true. YOU helped make my best friend and my LOML’s dream come true!
P.S. For those of you wondering what a “LOML” is, it means “Love of My Life”
Thank you Tom Christenson for listening to our needs and shattering the typical sales person stereotype I once had! You are a good hearted man blessed with the gift for sales and service.
Thank you Jennifer Wermitz for genuinely caring and making us feel at home. This world can learn a WHOLE lot from an individual such as yourself.
Thank you Marlo Williams for the great customer service!
Thank you Rita Knudsen for showing us that Langley Chrysler really is different than other dealerships!
Langley Chrysler team you really do deserve all the praises and accolades for making our experience a memorable one.
Excellence overall 5 stars!