Best Customer Service ExperienceApr 23rd, 2014
I am a proud new owner of a 2013 Chrysler 200 Limited from your Langley Chrysler dealership. I wanted to let you know that I am very happy with the car, but most importantly I wanted to reflect on my positive experience with two gentlemen, Mr. Anthony Wiseman and Mr. Bill Jones.
I have been searching for a car for several months, hence, I visited several dealerships from Maple Ridge, Coquitlam, Surrey and Langley across most of the brands out there. I was settled on the Chrysler 200 when I test drove it back middle of last year. Since we have purchased two Dodge caravans in the past from your dealership, we decided to visit your dealer first. My father and I met Bill Jones about 1.5 weeks ago and he was very professional, courteous, knowledgeable of the product. He was a pleasure to deal with as compared to other salespeople from Maple Ridge and Coquitlam. We then met Anthony Wiseman to work out the finer details on a provisional deal. Anthony was courteous, polite, knowledgeable, patient and just had the mindset from the beginning to make us happy. Thankfully, we all got along very well. Over the last week, I have been communicating with Anthony and he has continued to be patient and answer my questions, making sure I am completely satisfied and comfortable with the purchase.
Compared to other dealers, there is a significant contrast to the level of customer service and courtesy, knowledge of the product, and honesty that we experienced. Both gentlemen provided the best customer service I have ever experienced at a car dealership. I thought it was important for you to know this as my career is in marketing/sales, and the bottom line is that you have to be truthful and provide the utmost value to clients.
Many thanks! My family is very happy with the car and look forward to the installation of the new Alpine deck.